Schedule service or report a draft issue

Complete the form for prompt scheduling responses across DuPage County. For immediate smoke rollback or urgent draft concerns, call our dispatch line directly.

Simple pre-service guidelines

To ensure a clean, efficient evaluation and HEPA sweep, please review these standard preparation steps.

Extinguish Fires

Clear Floor Space

Pet Containment

Ensure any active hearth fires are fully extinguished and cooled for at least 24 hours prior to technician arrival.

Remove fireplace screens, tool sets, and decorative items within four feet of the hearth opening for runner placement.

Secure pets in a separate room during equipment setup to ensure technician safety and prevent dust exposure.

Experiencing sudden smoke rollback or draft failure?

Call our Naperville dispatch desk directly for immediate assistance.